Privacy Policy

We collect the information you provide when you place an order, create an account, sign up for our newsletter, or contact us. This includes your name, email address, shipping and billing address, phone number, and order history. We also automatically collect limited technical information like your device type, browser, and IP address to keep the site secure and working properly.

We use your information to process and ship your orders, provide customer support, send order confirmations and, if you opt in, marketing emails, and to improve our products and website. We may also use it to prevent fraud and to meet our legal and tax obligations.

We share information with the service providers who help us run the business, including our payment processor (Stripe), email provider, and shipping partners. We share only what they need to provide their services. We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or business.

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though some features may not work as well if you disable them.

We keep your information for as long as your account is active or as needed to provide our services, and afterward only as long as necessary to comply with our legal, accounting, and reporting obligations. You may request that we delete information we are not required to keep.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain uses. You can unsubscribe from marketing emails at any time using the link in each message. To make a request, contact us at hello@comfortandcross.com and we will respond as required by applicable law.

We may update this policy from time to time. When we make material changes, we will update the date below and, where appropriate, notify you. Your continued use of the site after an update means you accept the revised policy.